Increased business scrutiny: the need for IT cost transparency and business-value demonstration.
Increased business (and customer) expectations: around IT agility, availability, “personal hardware,” and support and customer service
Increased business and IT complexity: particularly cloud, mobility, and compliance.
We are redefining the IT management market by helping organizations fix their age-old problems, we provide the platform to tackle service management challenges that have been perceived as too complex to realistically address with software. We believe that an organization, regardless of size or complexity, requires a “single system of record” for all processes being used to acquire, deploy, manage, assess and retire business services. Effective IT service management is all about implementing process with as much automation as possible, remaining flexible to business requirements and responding to key performance indicators to ensure business improvement.
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