QT&T Consulting (Asia) Pte Ltd
Cloud Leverage Cloud to create

secure, flexible, dynamic and cost effective business solutions.

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Data Unleashing the power of

Data to extract knowledge, insights and predictions.

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Service Innovating services

and empowering people in a world of technology

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Project Making Project management

indispensable tool for business results.

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Mobility Making the enterprise mobile

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Customer Experience Management Solutions

Customer experience management (CEM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty.

No single view of customer data
Good Brand experience is a now a customer requirement
Social media cannot be ignored
Multiple touch points for customer and organization

CRM Solutions
First thing to have in place for CEM is a simple CRM system which can support multiple channels.

QT&T has solutions which can meet the requirements ranging from that of SMEs up to a MNC organization. We deliver tailored solutions to integrate data flows and project a consolidated view of customer data.

Customer Experience Solutions
Oracle's Rightnow Solutions make your brand stand out with the most complete cross-channel customer experience, combining leading technologies for Web, Social, Mobile, Contact Center and Field Service.

QT&T will be able to deliver end to end solutions to identify, build and manage customer interactions across multiple channels.

Voice Solutions
Today's contact center must be highly scalable and fully featured, enabling interactive voice response (IVR) and consolidation of customer interactions across channels with the ability to integrate social media and email communications in a traditional PBX or IP telephony environment.

QT&T helps deliver hosted contact center platform which centralizes the creation, administration, and management of the customer interactions with the broadest range of contact center infrastructure at both the network and premise levels

To learn more or if interested to register,please click here