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Capability Maturity Model Integration (CMMI) is a process improvement training and certification program.

CMMI currently addresses three areas of interest:
Product and service development — CMMI for Development (CMMI-DEV),
Service establishment, management, — CMMI for Services (CMMI-SVC), and
Product and service acquisition — CMMI for Acquisition (CMMI-ACQ).

QT&T helps organizations to be appraised to determine the maturity level or to achieve a targeted maturity level.

CMMI was developed by a group of experts from industry, government, and the Software Engineering Institute (SEI) at Carnegie Mellon University. CMMI models provide guidance for developing or improving processes that meet the business goals of an organization.

A CMMI model may also be used as a framework for appraising the process maturity of the organization. By January of 2013, the entire CMMI product suite was transferred from the SEI to the CMMI Institute, a newly created organization at Carnegie Mellon.

CMMI originated in software engineering but has been highly generalized over the years to embrace other areas of interest, such as the development of hardware products, the delivery of all kinds of services, and the acquisition of products and services.

An organization cannot be certified in CMMI; instead, an organization is appraised. Depending on the type of appraisal, the organization can be awarded a maturity level rating (1-5) or a capability level achievement profile.

Many organizations find value in measuring their progress by conducting an appraisal. Appraisals are typically conducted for one or more of the following reasons:
1. To determine how well the organization’s processes compare to CMMI best practices, and to identify areas where improvement can be made
2. To inform external customers and suppliers of how well the organization’s processes compare to CMMI best practices
3. To meet the contractual requirements of one or more customers

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