ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework.
ISO 20000 is comprised of two parts: a specification for IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2).
QT&T helps organizations end –to-end with the be ISO20000 implementation which includes the training in ITIL, process documentation, and also help in identifying auditing body for the final audit.
An ISO 20000 certificate is proof that your IT organization has demonstrated its ability to
Be aware of customer needs and respond to these needs.
Deliver services which meet defined quality levels.
Make use of resources in an economical way.
As such, the ISO 20000 certificate and the corresponding logo are increasingly a competitive advantage in the market. Many clients even demand ISO 20000 compliance as a condition for awarding contracts to IT service providers. Of course, working along ISO 20000 (and ITIL) principles also offers internal benefits for the IT organization, because the standard is all about supporting the business side with adequate IT services, while providing those services as efficiently as possible.
1. Alignment of information technology services and business strategy.
2. Creation of a formal framework for current service improvement projects
3. Provides a benchmark type comparison with best practices
4, Creates competitive advantage via the promotion of consistent and cost-effective services.
5. By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.
6. Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprise operational processes.
7. Reduction of risk and thus cost in terms of external service receipt
8. Through the creation of a standard consistent approach, aids major organizational changes.
9. Enhanced reputation and perception
10. Fundamental shift to pro-active rather than re-active processes
11. Improved relationship between different departments via better defninition and more clarity in terms of responsibility and goals.
12. Creation of a stable framework for both resource training and service management automation.
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