This 4-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
Individuals who have their ITIL Foundation Certificate and who want to purse the intermediate and advanced level ITIL certifications
Individuals who require a deeper Understanding of the CSI stage of the Service Lifecycle and how activities in this Lifecycle
stage may be implemented to enhance the quality of IT service management within an organization.
IT professionals working in or new to a CSI environment who require and Understanding of the concepts, processes,
functions and activities involved
Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the
Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects,
planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
Upon completion of this course and examination, the learner will gain competencies in:
Understanding Service Management as a Practice and CSI principles, purpose and objective
Understanding how all CSI processes interact with other Service Lifecycle processes
The sub-processes, activities, methods and functions used in each of the CSI processes
The roles and responsibilities within CSI and the activities and functions to achieve operational excellence
How to measure CSI performance
Understanding technology and implementation requirements in support of CSI
The challenges, critical success factors and risks related with CSI
Candidates for this course must:
Hold an ITIL Foundation Certificate
There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
To learn more or if interested to register please click here
All ITIL® courses are offered by ITpreneurs in partnership with QT&T Consulting (Asia) Pte. Ltd.