Release, Control and Validation CapThis ITIL Intermediate course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control, and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Release, Control, and Validation and to apply this knowledge in real life. ability
This course is valuable for those who want to achieve ITIL Intermediate Qualification: Release, Control and Validation Certification. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.
At the end of this course, the learner will gain competencies in:
Understanding Service Management as a practice and the principles, purposes, and objectives of Service Transition.
Knowing the important role of Release, Control, and Validation in service provision and understanding how the in-scope processes interact with other Service Lifecycle processes.
Comprehending the activities, methods, and functions used in each of the Release, Control, and Validation processes
Knowing how to apply Release, Control, and Validation processes, activities, and functions to achieve operational excellence.
Measuring Release, Control, and Validation performance.
Understanding the importance of IT security and how it supports Release, Control, and Validation.
Understanding technology and implementation requirements in support of Release, Control, and Validation
Comprehending the challenges, Critical Success Factors, and risks related to Release, Control, and Validation
Candidates for this course must:
Hold an ITIL Foundation certificate (holders of Foundation certificate from an earlier version of ITIL , e.g.: ITIL v2, must pass the current ITIL Foundation exam before attending this course)
There is no minimum mandatory requirement but 2 to 4 years’ professional experience working in IT Service Management is highly desirable.
It is also strongly recommended that candidates:
Demonstrate familiarity with IT terminology and understand the context of Release, Control, and Validation management in their own business environment.
Have some experience working in a Service Management capacity within a service provider environment, with responsibility relating to at least one of the following Service Management processes:
Change Management, Release Management, Configuration Management, Service Evaluation and Quality Assurance, Knowledge Management, and Service Validation and Testing
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All ITIL® courses are offered by ITpreneurs in partnership with QT&T Consulting (Asia) Pte. Ltd.